At PleasureDollsX, we make it our mission to ensure your order arrives quickly, discreetly, and without any unexpected costs. Every order includes free shipping via UPS Air and is shipped with full DDP (Delivered Duty Paid) service — so you’ll never have to worry about customs charges, import taxes, or surprise delivery fees. What you see at checkout is exactly what you pay. We’ve partnered with trusted logistics providers to handle all customs clearance and border processing on your behalf, ensuring a smooth, stress-free delivery experience from our warehouse to your door.

If your chosen doll includes custom features or is not currently in stock, your order will be sent to production at the official manufacturer factory depending on what brand you buy from. Once your doll is built and carefully quality-checked, it will be shipped to you directly via UPS Air, with full tracking and no additional charges.

Total delivery time for custom orders is typically 2–4 weeks, depending on production volume and shipping logistics. During the early stages of shipment, it is common for tracking updates to be delayed or inactive — especially while the package is en route internationally. Rest assured, this is normal, and tracking will begin updating more frequently once your doll arrives at the regional sorting hub.

Every custom doll is made with precision and care. While it takes a bit more time, the wait ensures you receive a tailored, high-quality product that meets your expectations — with no customs fees, taxes, or surprise import costs thanks to our DDP shipping service.

We understand that privacy matters. Every PleasureDollsX order is shipped in plain, unmarked packaging. There is no visible branding, logos, or product labels on the box. Delivery personnel and neighbors will have no idea what’s inside.

The doll is securely packed with internal foam support, protective wrapping, and shock-absorbing material to ensure it arrives in perfect condition. Whether you’re receiving the package at home or picking it up, your privacy and the product’s safety are fully protected throughout the journey.

We know that ordering a high-value, personal item online can feel uncertain — especially when it’s being shipped internationally. That’s why we’ve built our fulfillment system to offer complete peace of mind.

At PleasureDollsX, we’ve successfully delivered hundreds of dolls worldwide without a single loss. If, in the rare event, your doll is delayed, damaged, or lost in transit, we take full responsibility. We’ll either ship you a replacement doll at no extra cost or offer a refund, depending on the situation.

We also monitor all custom deliveries closely. If your doll gets held in customs for an extended period, we’ll work with the shipping carrier or manufacturer to resolve it. In rare cases of long delays, we may send a replacement doll in advance, so you’re never left waiting without a solution.

When you shop with us, your investment is protected from start to finish.