Return & Refund Policy – PleasureDollsX
At PleasureDollsX, your satisfaction, privacy, and peace of mind are at the heart of everything we do. We take great pride in the quality of our products and our customer service. To ensure fairness and hygiene for all customers, we’ve established clear return and refund policies that reflect both industry standards and our commitment to delivering premium, custom-made products.
All Sales Are Final – Hygiene & Safety First
Due to the intimate and highly personal nature of sex dolls and related accessories, all sales are final once the product has been shipped and delivered. This policy is in place to protect the health and safety of all customers, ensuring that every product you receive is 100% new, unused, and untouched by anyone else.
We strictly do not restock or resell any opened, used, or returned products — even if they appear unused — in accordance with global hygiene protocols and safety regulations.
By placing an order, you acknowledge and agree to this policy.
Order Cancellation Policy – Before Production Begins
We understand that plans can change. If you need to cancel or modify your order, we offer a short window for doing so:
- Within 12 hours of purchase: You may cancel your order for a full refund — no questions asked.
- After 12 hours: Once your order enters the customization or manufacturing phase (typically 12–24 hours after purchase), cancellations are no longer possible, as each doll is made to order based on your selected features and specifications.
If you wish to make changes, please contact us as soon as possible after placing your order — we’ll do our best to assist you before production begins.
Damaged or Defective Items – We’ve Got You Covered
We inspect every item before shipment to ensure it meets our strict quality standards. However, in rare cases, damage may occur during transit or a factory defect may be present.
If your doll arrives damaged or defective, we will work with you to resolve the issue quickly and fairly.
Eligible Cases May Include:
- Broken internal skeleton
- Major tears, cuts, or punctures not caused by shipping
- Missing essential parts (e.g., head, wig, accessories)
Conditions for Eligibility:
- report the issue within 48 hours of delivery.
- You must provide clear photo or video evidence of the damage or defect.
- The product must be unused, unwashed, and unaltered.
Once we review the materials, we may offer one or more of the following:
- A replacement part (such as a new head or wig)
- A partial refund
- A full replacement in serious or verified defective cases
We handle all such cases on an individual basis and always aim for a resolution that leaves you satisfied.
Shipping Errors or Lost Deliveries
If your order goes missing or arrives incorrectly due to an error on our end or by the courier, we will:
- Investigate and track the parcel
- Work with our shipping partners to locate and resolve the issue
- Send a free replacement if your package is confirmed lost or undeliverable due to no fault of your own
Important: If you provided an incorrect or incomplete shipping address, we cannot be held responsible for lost or misdelivered packages. Please verify all shipping details before finalizing your purchase.
Refund Process – What to Expect
If a refund is approved based on the eligible cases listed above, the process will follow these steps:
- Refunds are typically processed within 5–10 business days
- Funds will be returned to your original payment method
- You will receive an email confirmation once your refund is complete
Please note that banks and credit card processors may take additional time to reflect the refund in your account.
Not Eligible for Return or Refund
We are unable to accept returns or issue refunds for the following reasons:
- Change of mind after the item has shipped
- Disappointment due to unrealistic expectations (please carefully review all product images, videos, and specs before purchasing)
- Minor cosmetic imperfections that do not affect the function or durability of the doll
- Damage caused by misuse, accidents, or poor handling
- Custom orders (all dolls on our website are custom-made and not mass-produced)
Need Help?
We’re here to support you. If you’re unsure about any policy or need clarification before purchasing, don’t hesitate to contact our support team. We’re happy to answer your questions and guide you through the buying process.
