Return & Refund Policy

At PleasureDollsX, your satisfaction and trust are our top priorities. Due to the intimate and customized nature of our products, we maintain a clear and strict return policy to ensure product integrity and customer safety.

1. All Sales Are Final on Sex Dolls

Each sex doll is made-to-order, tailored specifically to your chosen preferences, including body type, head model, hair, skin tone, eye color, and other customization features. Because of this personalization, we do not accept returns or offer refunds once an order has been processed or shipped, except in the rare case of product defects or shipping damage (see below).

2. Order Cancellation Policy

• Within 24 Hours: Orders can be canceled within 24 hours of payment for a full refund. Contact us immediately via email at pleasuredollsx.cancellation@gmail.com with your order number.

• After 24 Hours: If production has already begun, cancellations are not possible, as materials and labor have already been allocated.

3. Damaged or Defective Products

If your doll or product arrives damaged, incomplete, or with manufacturer defects, you must notify us within 48 hours of delivery with:

• Clear photos or videos of the issue

• A description of the problem

• Your order number and proof of purchase

We will assess the situation and, if confirmed, provide:

• A partial refund

• A replacement part

• Or in rare cases, a full replacement

We may require the return of the defective item, in which case return shipping costs will be covered by us.

4. Shipping Damage

All dolls are shipped in discreet and protective packaging via trusted carriers like UPS. In the event of visible shipping damage, please:

• Refuse delivery and take photos of the package

• Notify us immediately so we can file a claim with the shipping provider

• If accepted, we will send a replacement product or offer an appropriate solution

5. Returns on Non-Intimate Items

Items such as wigs, clothing, or accessories that are not intimate in nature may be eligible for return within 7 days of receipt, as long as:

• They are unused and in original packaging

• You contact us first for return authorization

Buyer is responsible for return shipping in these cases.

6. Hygiene Policy

Due to health and safety regulations, any product that has been opened, used, or altered in any way is not eligible for return, unless defective on arrival.

7. How to Start a Return or Claim

Contact us at:
📧 pleasuredollsx@gmail.com
Include:

• Order number

• Description of the issue

• Relevant photos or videos

We typically respond within 24–48 hours to resolve your case.

By placing an order with PleasureDollsX, you agree to the terms of this return policy.

We appreciate your understanding and your trust in our brand. We’re committed to providing you with the highest-quality products and a safe, discreet, and smooth shopping experience.