Which countries do you ship to?
We ship worldwide to most countries—anywhere sex dolls are legal.
We’ve successfully shipped to the USA, Canada, Norway, Switzerland, and many more.
Please note: Certain countries have specific rules about sex doll height. For example, in Norway and the UK, the minimum height is 140 cm, regardless of appearance. We recommend choosing a doll taller than 140 cm if you're ordering to one of these regions to avoid any customs issues.
How are the dolls shipped?
All orders are shipped discreetly with UPS Air.
In stock dolls original:
- Delivered in 5–13 days
Not in stock dolls or custom Dolls:
- Delivered in 2–5 weeks
Once your doll arrives in your city, the shipping company will usually contact you to schedule delivery. In some cases, the package may be left at your doorstep. If you prefer, you can also pick up your doll from the shipping terminal—just contact the carrier ahead of time.
Dolls are typically shipped in one large box, but in some cases, the head and body may arrive in separate packages. All dolls are shipped in plain brown boxes with no logos or markings to ensure complete privacy.
Will I have to pay customs fees, taxes, or import charges?
No, never.
All of our dolls are shipped from within the EU or the US. You’ll never pay hidden customs fees, import taxes, or surprise charges.
What you see is what you pay—free shipping and no extra costs, always.
For orders shipped from China, we handle all customs clearance. You are fully protected from any import issues.
Is the packaging discreet?
Absolutely.
Your doll arrives in a plain box with no brand name or logos, and no external information that could reveal the contents. Your privacy is 100% protected.
Do I get a tracking number?
Yes, you will receive a tracking number as soon as your order has been shipped.
Please note: Tracking may not update until the shipment reaches your country. Once it arrives, your local shipping company will notify you and provide further delivery details.
Payment & Security
How can I trust PleasureDollsX?
We understand ordering a sex doll is a personal and important decision. PleasureDollsX is a new startup committed to premium design, a modern shopping experience, and working only with trusted brands like YJL Doll.
We offer secure payment options through Shopify, Klarna, Stripe, and PayPal, and all transactions are fully encrypted.
Your order ships in discreet packaging, and your information is never shared or sold.
If you ever have questions or concerns, our team is available at pleasuredollsx@gmail.com—we’re here to help, every step of the way.
How can I pay for my order?
We accept secure payments through:
- Mastercard, Visa and American Express via Shopify Payments
- Choose "Pay Later" or "Pay in Installments"
- For buyers who prefer added security Contact us at pleasuredollsx@gmail.com for details
All transactions are encrypted and your information is always handled securely.
Can I pay later or in installments?
Yes.
- up to 36 monthly installments
- 1 month after the order is placed
interest-free options for the first 3 months—check with your bank for details
Is my payment and personal info safe?
Yes, 100%.
We only work with trusted payment providers like Stripe, Klarna, and PayPal, known for high levels of security. Your information is encrypted and never shared or sold. We take your privacy seriously.
Returns & Support
Can I return a doll?
No returns are accepted under any circumstances. All sales are final. Due to the nature of sex dolls, returns are not allowed for any reason. Because the dolls cannot be reused for a 2nd hand.
Is there a warranty on the dolls?
Yes, all our dolls come with a manufacturer warranty:
- TPE dolls are covered for 1 year after shipment.
- Silicone dolls are covered for 2 years after shipment.
Before your doll is shipped, we’ll send you factory photos and videos of the final product so you can inspect and confirm everything looks perfect.
Do you accept returns if I change my mind?
Due to the personal and intimate nature of our products, we do not accept returns unless the doll arrives damaged.
We encourage you to carefully review all product details and reach out with any questions before placing your order.
What should I do if my doll arrives damaged?
If your doll arrives damaged, please contact us immediately at pleasuredollsx@gmail.com. Include clear photos or videos of the damage so we can review the issue.
We will arrange a replacement or solution as quickly as possible. Your satisfaction is our priority.
Questions About Sex Dolls
What brands do you offer?
Right now, we offer dolls from YJL Doll, Best Adult Toys, and Jiggly Joy—all known for quality and innovation.
We're a new brand focused on premium design and trusted vendors, and we'll be expanding our lineup with more top-rated brands soon.
Can I see factory photos of the doll?
Yes, absolutely. Just email us the name of the doll you're interested in at pleasuredollsx@gmail.com, and we’ll send you factory photos upon request.
How do I choose the right doll?
Choosing the perfect doll depends on your preferences—height, body type, features, and functionality. If you need help deciding, feel free to contact us, and we’ll be happy to guide you based on what you're looking for. We’re here to make sure you get a doll that matches your expectations.
What if I have a question before ordering?
We’re happy to help!
If you have any questions about a product, shipping, customization, or anything else, just email us at pleasuredollsx@gmail.com. As a new startup, we take pride in offering personal support and fast responses.
